Shipping Policy

Lost or Seized Shipments – We’ve Got You Covered

At Obsidian Watch, we strive to ensure every order reaches you safely and on time. Our shipping process is designed to be reliable, efficient, and worry-free.

Ensuring Accurate Delivery
It’s important that your shipping information is complete and correct when placing an order. Mistakes in addresses or contact details can lead to delays or extra costs, which we cannot be responsible for.

If, in rare circumstances, your package is lost in transit or seized, we will arrange a replacement shipment once you provide valid documentation confirming the issue.

Customs and Import Charges
Any applicable duties, taxes, or import fees are the responsibility of the customer. To help reduce additional costs, all packages are marked as low-value “Gifts.”

Shipping Timeline
All items are dispatched from our Hong Kong warehouse using trusted international carriers.

• Processing: Orders are prepared within 3–6 business days, though high-demand products may take longer.

• Transit: Delivery typically takes 15–20 business days, depending on the destination and carrier.

Please note that certain regions may experience longer shipping times due to customs procedures or logistical challenges.

Tracking Your Order
After your order ships, you will receive tracking details via email and SMS. Allow up to 5 days for tracking information to appear online. Clearance delays in some countries may affect the expected delivery time.

Shipping Costs
Shipping fees are calculated at checkout based on your location and chosen carrier. We aim to provide fair and transparent rates for all our customers.

At Obsidian Watch, we are dedicated to making your purchase experience seamless and stress-free. For any shipping inquiries or concerns, please reach out to our support team at support@obsidianwatch.shop.