Privacy Policy

Your Privacy Matters at Obsidian Watch

Obsidian Watch is dedicated to safeguarding your personal information. This Privacy Policy outlines how we gather, handle, store, and share your data when you browse our site or make purchases. By visiting or using our website, you accept the practices described here.

About Us
When we refer to “we,” “us,” or “our,” we mean Obsidian Watch, the entity responsible for managing your data. Our headquarters are located in Hong Kong.

This policy works alongside any other notices you may see while providing information to us. We may revise this Privacy Policy occasionally. Updates take effect 30 days after posting, and significant changes will also be communicated to you by email.

Users under 18 must have the consent of a parent or guardian before creating an account, shopping, or accessing our website.

Information We Collect
We only gather information necessary to deliver our services effectively and complete your transactions. This can include:

• Order Details: Name, billing and delivery addresses, payment information, phone number, and email.

• Account Setup: Name, email, password, country, and IP address.

• Support Interactions: Information you share when reaching out to our customer service team.

• Website Activity: Pages you visit, interactions, and other usage data.

• Marketing Permissions: Data you provide if you opt in for promotional content.

• Gifts: Recipient name and contact information, solely for order fulfillment.

• Phone Calls: Conversations may be recorded for staff training and fraud prevention.

Cookies and Tracking
We use cookies and similar tools to enhance your browsing experience, remember preferences, and analyze website traffic. These tools help us deliver tailored content and optimize services. You can adjust or disable cookies via your browser settings.

Purpose of Data Use
Your data may be used to:

• Process and deliver your orders.

• Maintain your account and provide customer support.

• Handle payments securely and prevent fraudulent activity.

• Share marketing updates, newsletters, and special offers (if you consent).

• Analyze website usage to improve our services.

• Meet legal obligations and manage potential risks.

Payment information is only shared with our payment provider to complete transactions.

Sharing Information
We may share your data with:

• Other companies within the Obsidian Watch group for operational purposes such as marketing, recommendations, or analytics.

• Trusted third-party vendors, including payment processors, delivery services, and marketing platforms.

• Legal or regulatory authorities as required by law.

We never sell your personal information to unrelated third parties.

International Transfers
Your data may be processed outside the European Economic Area (EEA). We ensure that all transfers comply with applicable privacy regulations and protections.

Marketing Choices
You can opt in to receive promotional messages via email, SMS, or direct mail and can unsubscribe at any time through links in our communications or by contacting support@obsidianwatch.shop.

Data Protection
We apply technical and organizational measures to protect your data, including SSL encryption for transactions and secure storage to prevent unauthorized access, use, or disclosure.

Third-Party Links
Our website may link to external services such as PayPal or Stripe. Each has its own privacy policies, and we are not responsible for their practices. Use these services at your discretion.

Questions or Concerns
If you have questions about your personal data or our practices, please reach out to support@obsidianwatch.shop. We encourage you to review this Privacy Policy periodically as we may update it from time to time.